Business Operations & Outsourcing2025-02-28T10:35:26+07:00
OPERASI BISNIS & OUTSOURCING

Enjoy Results, Not Just Effort

Redefine Success in Every Corner of Your Business with Precision, Innovation, and Efficiency

Transform every aspect of your business with our adaptive operating model, seamlessly integrating multidisciplinary teams and advanced technology within a dynamic partner ecosystem. Committed to overall cost optimization, we consistently strive to deliver maximum value for:

  • Process Transformation: Enhance performance through cutting-edge practices for growth and innovation.
  • Governance & Reporting: Generate data-driven analysis for ongoing process optimization.
  • Operations: Deliver tailored solutions through skilled, multilingual, and experienced teams to ensure smooth support.

Trusted by 1,000+ world-class brands and companies of all sizes.

Our Offering

We Enhance Operational Efficiency to Minimize Service Time and Costs
Smart Business Operations

Simplify Your Sales Environment, Bridge the Gap Between Buyers and Sellers, and Enhance Your Sales Operations and Revenue Through Comprehensive Services.

Enterprise Process Automation

Seamlessly Integrate Smart Technology, Talent, and Advanced Analytics to Create a Dynamic and Responsive Operating Model.

Global Supply Chain Management

Create a Data-Driven Operating Model that Connects Smart Technology, Talent, and Data Analytics to Provide Actionable Insights in Real-Time.

Smart Sales Services

We assist in creating and managing website and app content, interacting with sellers to manage product catalogs, and providing other services to keep your online store up-to-date for customers.

Digital Marketing

We offer a comprehensive range of digital marketing services designed to understand your customers, engage them at the right moments, and, most importantly, reach them across all your digital channels.

Layanan Pelanggan Cerdas & Contact Center

We operate a full-featured contact center, creating a 360° view by managing customer interactions through email, bots, virtual assistants, and traditional voice channels to deliver superior customer service.

STUDY CASE

We Provide Exceptional Quality for the World’s Best Brands

Asus

ASUS, a leading multinational company known for its premier products such as motherboards, PCs, monitors, graphics cards, and top-tier routers, continues to innovate in enhancing customer shopping experiences. By leveraging omnichannel solutions and AWS cloud infrastructure, ASUS successfully delivers a more personalized and efficient shopping experience. Thanks to seamless collaboration and integration with SmartOSC, ASUS optimizes its e-commerce platform and strengthens the online-to-offline (O2O) experience, providing maximum convenience and satisfaction for customers worldwide.

Thanks to seamless collaboration and integration with SmartOSC, ASUS optimizes its e-commerce platform and strengthens the online-to-offline (O2O) experience, providing maximum convenience and satisfaction for customers worldwide.

Average Transaction Value

+ $1.3K

E-Commerce Revenue Growth

56%

Order Delivery Duration

<3 Days

Our Team

Global Services, Delivered Locally

Minimize the complexities of recruitment and HR with over 1,000 professionals across 11 centers. We specialize in providing local insights for informed decision-making, reducing time to results while ensuring absolute confidentiality.

Value Drivers

With over 18 years of experience in strategic managed services, we enhance more than 1,000 roles to focus on higher value and business outcomes through a highly agile and experienced workforce, skilled in various languages, business processes, and models.

Multidisciplinary Team

SmartOSC has a team of certified experts—comprising designers, architects, data scientists, business strategists, and industry leaders. We empower businesses to achieve resilience, agility, competitive advantage, and greater value.

Our Workflow Process

Assessment

We develop personalized job roles, skill matrices, and identify process optimizations to ensure maximum technology performance through evaluation of tools and configuration requirements by our experts.

Design

Customize training programs, establish dynamic team roles, and enhance process excellence. Ensure seamless integration of cutting-edge technology through meticulous documentation of configurations and secure role-based access control matrices.

Implementation

Initiate operations, provide essential training, and manage stakeholder impact with skilled processes. Seamlessly integrate technology by onboarding your team, granting system access, and configuring essential tools and services.

Operations

Provide valuable feedback, in-depth recommendations, and continuous learning through accurate tracking and reporting to ensure ongoing excellence across our operations.

Win the Hearts and Minds of Your Audience with SMARTOSC

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