OPERASI BISNIS & OUTSOURCING
Transform every aspect of your business with our adaptive operating model, seamlessly integrating multidisciplinary teams and advanced technology within a dynamic partner ecosystem. Committed to overall cost optimization, we consistently strive to deliver maximum value for:
- Process Transformation: Enhance performance through cutting-edge practices for growth and innovation.
- Governance & Reporting: Generate data-driven analysis for ongoing process optimization.
- Operations: Deliver tailored solutions through skilled, multilingual, and experienced teams to ensure smooth support.
Trusted by 1,000+ world-class brands and companies of all sizes.
Our Offering
We Enhance Operational Efficiency to Minimize Service Time and Costs
STUDY CASE

Asus
ASUS, a leading multinational company known for its premier products such as motherboards, PCs, monitors, graphics cards, and top-tier routers, continues to innovate in enhancing customer shopping experiences. By leveraging omnichannel solutions and AWS cloud infrastructure, ASUS successfully delivers a more personalized and efficient shopping experience. Thanks to seamless collaboration and integration with SmartOSC, ASUS optimizes its e-commerce platform and strengthens the online-to-offline (O2O) experience, providing maximum convenience and satisfaction for customers worldwide.
Thanks to seamless collaboration and integration with SmartOSC, ASUS optimizes its e-commerce platform and strengthens the online-to-offline (O2O) experience, providing maximum convenience and satisfaction for customers worldwide.
Average Transaction Value
+ $1.3K
E-Commerce Revenue Growth
56%
Order Delivery Duration
<3 Days
Our Team
Global Services, Delivered Locally
Minimize the complexities of recruitment and HR with over 1,000 professionals across 11 centers. We specialize in providing local insights for informed decision-making, reducing time to results while ensuring absolute confidentiality.
Value Drivers
With over 18 years of experience in strategic managed services, we enhance more than 1,000 roles to focus on higher value and business outcomes through a highly agile and experienced workforce, skilled in various languages, business processes, and models.
Multidisciplinary Team
SmartOSC has a team of certified experts—comprising designers, architects, data scientists, business strategists, and industry leaders. We empower businesses to achieve resilience, agility, competitive advantage, and greater value.
Our Workflow Process
Assessment
We develop personalized job roles, skill matrices, and identify process optimizations to ensure maximum technology performance through evaluation of tools and configuration requirements by our experts.
Design
Customize training programs, establish dynamic team roles, and enhance process excellence. Ensure seamless integration of cutting-edge technology through meticulous documentation of configurations and secure role-based access control matrices.
Implementation
Initiate operations, provide essential training, and manage stakeholder impact with skilled processes. Seamlessly integrate technology by onboarding your team, granting system access, and configuring essential tools and services.
Operations
Provide valuable feedback, in-depth recommendations, and continuous learning through accurate tracking and reporting to ensure ongoing excellence across our operations.
Our Blog
The Role of System Integration in Indonesia's Digital Transformation
Peran System Integrasi Indonesia Dalam Digital Dalam era digital yang terus berkembang, System Integrasi merupakan kunci dari transformasi digital di perusahaan yang merupakan [...]
The Future of Consumer Connections: Can Small Brands Compete with Giants?
Can Small Brands Beat the Giants? In the ever-evolving digital era, System Integration is the key to digital transformation in companies which is one [...]
Digital Maturity Will Drive High-Value Manufacturing Growth in Southeast Asia: How Can We Achieve This?
Digital Maturity Will Drive High-Value Manufacturing Growth in Southeast Asia In the ever-evolving digital era, System Integration is the key to transformation [...]
