Openpay, a Buy Now, Pay Later solution, was tasked with developing an integration for BigCommerce to serve a new multi-brand retail client. Openpay’s Software-as-a-Service (SaaS) solution allows businesses to seamlessly manage merchant accounts from start to finish, covering applications, credit assessments, approvals, and account management. This makes it an ideal solution to meet the specific needs of their clients.


However, as a product-focused team, Openpay lacked experience in eCommerce and external platforms. For this critical initiative, they sought a trusted partner who not only understood their product but also had extensive experience working with various platforms. SmartOSC emerged as that trusted partner, offering the expertise needed to build a connector that seamlessly integrates Openpay into multiple platforms.

Openpay and the BigCommerce application were integrated to offer customers a new payment method for purchasing goods and services on BigCommerce websites. The development of the Openpay Application for BigCommerce included the following:

• Seamless Purchase Flow
• Comprehensive Return Process (full and partial returns)
• Customizable Spending Limits via the Openpay App
• Implementation of Online Order Status Workflows to manage pending orders in BigCommerce

Additionally, Openpay was integrated into the Episerver (Optimizely) platform to enhance the customer payment experience by:

• Analyzing and Optimizing the Purchase Flow
• Enhancing Order Cancellation Workflow
• Improving the Return Process, including full, partial, and over-purchase-price returns
• Ensuring Accurate Order Status Maintenance
• Implementing Minimum and Maximum Price Settings
• Providing User Acceptance Testing (UAT) Support