Marina Swalayan needs to enhance the functionality of its POS system to improve order fulfillment processes and reduce the time required to handle large order volumes.

Marina Swalayan aims to expand its payment options to ensure a seamless experience for customers. The goal is to provide an easy and hassle-free payment process to guarantee customer satisfaction.

Marina Swalayan legacy POS system does not optimally support integration with the ERP system, leading to inefficient data synchronization. Each transaction, inventory change, and customer information must be manually extracted into the ERP system, and vice versa. This process is not only time-consuming but also prone to errors, resulting in data inaccuracies and delays in reporting.

Marina Swalayan faces technical challenges in integrating the self-checkout system with its existing POS infrastructure. The self-checkout system requires seamless synchronization with the ERP and inventory management systems to ensure that sales and stock data remain accurate. Poor integration can lead to data errors, ultimately affecting store operations and customer satisfaction.

ConnectPOS provides seamless integration between Marina Swalayan retail stores and the NetSuite ERP system. With real-time data synchronization, all transaction, inventory, and customer data is automatically updated. This eliminates the need for time-consuming and error-prone manual entry, ensuring that information is always accurate and up-to-date.

Before implementing ConnectPOS, cashiers at Marina Swalayan needed over 20 minutes to log into the legacy POS system due to the extensive product data. With ConnectPOS, this process has become much more efficient. During the go-live phase, data extraction took less than 10 minutes. After using ConnectPOS, cashiers now require less than 1 minute to log into the system. This significant improvement saves time, enhances operational efficiency, and ensures fast and satisfying service for customers.

With up to 60,000 SKUs and handling 3,500 daily transactions, ConnectPOS ensures that Marina Supermarket can operate all its stores efficiently. The system is designed to handle large transaction volumes without sacrificing speed or accuracy, which is crucial for a supermarket of Marina’s scale.

ConnectPOS comes equipped with a reward points system that enhances the customer experience. Customers earn points for every purchase, which can be redeemed for physical products. This loyalty program not only boosts customer satisfaction but also encourages repeat shopping, fostering stronger long-term relationships with the store.

ConnectPOS allows customization of the menu (UI) on tablets used by store staff. This feature simplifies price checking and product information retrieval, enabling staff to provide faster and more efficient service to customers. The customization also allows Marina Supermarket to tailor the interface to meet their operational needs, increasing productivity and reducing errors.

Checkout

• Display wholesale prices in the cashier system and price check system
• Auto-select cash payment option
• Split payment using two or more payment methods
• Support for voucher payments
• Customize barcode scan format
• Customize receipt appearance

Shift

• Workflow for opening and closing shifts
• Add denominations for cash counting at the register
• Remove unnecessary menus for cashiers
• Store cashier data for each transaction
• Calculate payment types used
• User levels for system settings

Support Packages Provided by SmartOSC:

• Real-time integration with third-party ERP (NetSuite)
• POS system customized to meet business needs
• Support 18/7

The implementation of ConnectPOS has brought significant changes to the daily operations at Marina Supermarket. With this new solution, Marina Supermarket can effectively address various technical and operational challenges they previously faced. ConnectPOS not only enhances operational efficiency but also opens up opportunities for providing better customer service.

With ConnectPOS, Marina Supermarket is now better positioned to compete in an increasingly competitive retail market, ensuring they can continue to meet customer needs quickly and accurately.