The Index Living website runs on Magento 1, making its architecture outdated for scalability and vulnerable to security threats.

Additionally, the website does not effectively guide customers from the online experience to offline, disrupting sales and impacting brand loyalty. Index Living aims to invest in a stronger eCommerce ecosystem to support a seamless omnichannel shopping experience and pave the way for higher traffic volume.

The website has been upgraded to Magento 2, significantly improving overall load speed and providing a much safer experience. This upgrade also prepares Index Living for future expansion, offering the flexibility to add new tools, channels, and marketplaces.

We enhanced the customer experience by migrating the architecture to a headless PWA. This advanced technology enables SmartOSC to build high-quality, accessible web applications. The work involved moving the site to the new PWA structure and covering the previous PWA code, which was successfully accomplished.

The new system is integrated with Index Living's ERP, simplifying employee tasks and reducing human errors.
We designed the new site with key third-party services to enhance Index Living's delivery performance. With various products, complex delivery options are required. For example, Index Living handles all products in the decor category, while a third-party fulfillment company delivers furniture items. The new integration means that deliveries are automatically assigned to the right vendor and delivered to customers quickly.

The upgraded website allows Index Living to launch new promotions across their channels. One of the new promotions launched by our client is the 'Buffet' promotion. For a limited time, customers can purchase anything they want in a specific quantity of items for the same price.