Daikin faced difficulties managing activities among over 1,000 employees due to decreased work efficiency caused by paper-based bottlenecks. Delays in processing and approving documents continued to disrupt employees, directly impacting interdepartmental communication.

As Daikin's operations expanded, they encountered millions of files containing employee data, product information, and various other processes. The increasing amount of data added strain to the company's management systems, exacerbating challenges related to time-consuming and inaccurate document processing.

Transformation Daikin aims to undertake a comprehensive digital transformation of its internal processes, focusing on:

• Enhancing the efficiency of document approval processes
• Building and supporting a robust document storage and archiving management system
• Centralizing document storage
• Improving communication quality between production, distribution, and sales departments

SmartOSC focuses on four core functions to enhance internal information processing at Daikin:

Daikin's first step in improving internal information processing is to establish a fast and accurate online framework. This serves as a central hub for managing work records, facilitating information exchange, and overseeing operations. Throughout the process, SmartOSC ensures ongoing information security and transparency.

SmartOSC's E-Office system automates document processes, handling approvals and notifications online, tailored for each department. This system enables remote task management once information is stored in the cloud, streamlining Daikin's document processing for faster request handling and increased productivity.

SmartOSC's E-Office system manages internal operations online, automatically archiving communication and approval flows. This addresses Daikin's connectivity challenges among the Office, Factory, and Distribution units, ensuring smooth and efficient operations within the corporate structure.

SmartOSC also supports Daikin Vietnam employees with specialized training on the E-Office system, enabling them to master the system and easily generate additional functionalities as needed.