CLIENT
Towards a Digital-First and Digital-Fast Approach
Get to Know Dohome
Founded in Thailand in 1983, Dohome is a leading business in wholesale and retail for the office and residential industries. The brand offers a wide range of high-quality construction materials, household furniture, and comprehensive services at competitive prices.
CHALLENGES
We Help Companies Design the Right Solutions
Technical Issues
In early 2022, the Dohome eCommerce site was launched. However, the brand faced challenging technical issues that could hinder the shopping experience, including inaccurate search results, unavailable promotional functions, disconnection from SAP, lack of report replacements, and more.
Business Direction
At the same time, the brand aimed to implement critical new features to swiftly align with its business strategy.
As a leader in the industry, Dohome recognizes the importance of a seamless, effortless, and convenient digital presence. SmartOSC was chosen as their partner to facilitate their digital transformation journey, focusing on a digital-first and digital-fast approach.
SOLUTIONS
Our Key to Success
Business Audit & Consulting
SmartOSC conducted a comprehensive audit to diagnose the core issues faced by Dohome. This approach enables us to understand the brand’s technical conditions and propose a detailed strategy to resolve all issues, enhancing performance, customer engagement, and business outcomes.
Support Packages
We offer Support Packages that include:
- System assessment to diagnose where the architecture has failed and recommend solutions
- Fixing front-end (FE) and back-end (BE) issues to enable a seamless and effective purchasing journey
- Developing new features to realize the brand’s vision in a digital-first world
Our Blog
The Role of System Integration in Indonesia's Digital Transformation
Peran System Integrasi Indonesia Dalam Digital Dalam era digital yang terus berkembang, System Integrasi merupakan kunci dari transformasi digital di perusahaan yang merupakan [...]
The Future of Consumer Connections: Can Small Brands Compete with Giants?
Can Small Brands Beat the Giants? In the ever-evolving digital era, System Integration is the key to digital transformation in companies which is one [...]
Digital Maturity Will Drive High-Value Manufacturing Growth in Southeast Asia: How Can We Achieve This?
Digital Maturity Will Drive High-Value Manufacturing Growth in Southeast Asia In the ever-evolving digital era, System Integration is the key to transformation [...]