Known as the leading Singapore-based retailer specializing in furniture and consumer electronics, COURTS emphasizes their superior value and experience to their customers.

Today, COURTS operates more than 90 stores with multiple store formats, spanning over 1.7 million sq. ft. of retail space.

In parallel with an expected boost in productivity from traditional retail stores, the brand looked to radically reshape their e-commerce business, moving towards an integrated shopping experience both in-store and online.

MAGENTO COMMERCE
SmartOSC was brought in to rebuild the Magento store. For this project, the latest version of Magento 2 was selected for several reasons:

• Most modern and relevant designs
• Latest features
• Powerful capabilities
• Best supported
• Most secure

OMNICHANNEL READY
COURTS aimed to build an omnichannel approach to unite their in-store and online experience. A newly implemented click and collect system allows customers to purchase products online and pick up their purchase in-store. This system is key in unifying the more traditional in-store experience with the online, while providing customers with more choice in how they shop.

ENHANCED MARKETING
COURTS wanted to begin an email marketing campaign as part of their push to increase promotion for their store. Integrating with the powerful Emarsys marketing automation platform, COURTS were able to coordinate different marketing channels to personalize the brand message, product offerings and discounts that happen in store and online.
Also introduced were:

• Limited time offer coupons
• Free shipping thresholds
• E-gift cards
• Product bundling system
• SEO best practices

GOING FORWARD
After the first successful phase, a whole new set of functions will be implemented with ongoing support and strategy in coming phases. Both SmartOSC and COURTS could not be more excited about the possibilities the system brings moving forward.